We remain at your disposal. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Scammed our group of 12- Disgusting company. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Here are 8 tips for writing great reviews. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. I even tried to take a person off and they wanted 214?! Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! However it took 5 weeks, dozens of emails for you to confirm the agreement. We also ensure all reviews are published without moderation. This is the version of our website addressed to speakers of English in United Kingdom. Dont understand that. The matter is starting to get urgent, but still no response. As a result of the above incident, my BRP (resident permit) was also stolen. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Find out when we're open and how to contact us. For a better experience, please enable JavaScript in your browser before proceeding. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Eventually managed to amend the booking on the web site or so I believed. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Seattle, WA 98121-3014. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Our original booking made in January for April was cancelled by the ferry company. However, if you are traveling internationally, you may not be allowed to board the ferry. Refund instead of credit notes! - Brittany Ferries The website was setup easily and everything worked fine. If I misspell my name, is correction required? NEVER we got any mail of you. Thank you for booking with Direct Ferries. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Have a browse through our website and use our simple ferry booking Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Holidaymakers struggle to get refunds. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Less than 24-hours or failure to show for travel. Dover Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Maybe down to mobile network delays but thought I should let you know. Please don't hesitate to contact us, if you have any queries. ferry is delayed or cancelled Refund instead of credit notes! - Brittany Ferries Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Thank you for booking with Direct Ferries. They dont reply to your emails or help you! Instead we have an inside room. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Compare prices, times and shipping companies for your ferry using our price search. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. There was a mistake on your site, and you cannot admit it. But apparently they said they have no record of it. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Where's My State Tax Refund? (Updated for 2022) - SmartAsset Washington State Ferries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Direct Ferries No way of calling them. Would recommend at all cost, better buy is straight from actual company. Bought wrong ticket because they shower wrong results. 100% of travellers recommend this experience. Do not use these guys EVER. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Revenue impacts the experiences featured on this page. Just going round and round in circles with their staff via email. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Ferry delay compensation. We use dedicated people and clever technology to safeguard our platform. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. The booking process was straight forward and I received my eticket without issue. Terrible service, maybe not a scam but don't use them. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. 2-3 Three Rivers Business Centre, Felixstowe Road. Wondering what happens if your ferry travel plans change? When cancelling via phone or email the cancellation fee is 30/35. You can't even speak to a real person on the help/chat box. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. shocking service. Find out how we combat fake reviews. Thank you for booking with Direct Ferries. I had the same problem with P&O and vouchers. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Thank you! Unhelpful Customer Service not prepared to engage or help with simple requests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. General Inquiry/Feedback Request a Refund A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. I have bought it carefully, I have checked my email, spam etc. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Ferryhopper has its own terms of use, which you can read here. Can I request a ticket cancellation/change on behalf of another passenger? If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. 2023 Trustpilot, Inc. All rights reserved. DIRECT FERRIES ), Sailings to and from over 178 Countries and Islands. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Wikipedia Thank you. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Learn when you may be eligible for a refund and how to request reimbursement. You can check your confirmation email or log into My Account to see if you are able to amend your booking. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. We also ensure all reviews are published without moderation. Losing hope though Dont bother! Have not noticed the website asking me for ages upn the original booking. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Dear customer, Many thanks for your review! Refunds | WSDOT - Washington State Department of WebGreater than 24-hours before travel. Rsw Airport Uber PickupAirports now have specified pick-up *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. I am now writing direct to their registered office. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Direct Ferries I made reservations. To get to other parts of Desaru, you can easily book a Grab. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Thanks. Direct Deposit (Electronic Funds Transfer Direct Ferries Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Dear Stewart, Thank you for contacting us. Needed to change tickets. We use dedicated people and clever technology to safeguard our platform. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Please note: prices rise as space becomes less available. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Companies can ask for reviews via automatic invitations. Date of experience: March 2022. Direct Ferries Refund Dear Donal, Many thanks for your review! It goes against our guidelines to offer incentives for reviews. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. There was nothing from you at all. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. You have been added to the mailing list. Please send any questions or comments to: help@poferries.com or submit an enquiry. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. manufactured with at least 1/8 of an inch tread. -10 min from Costa da Caparica by car -8 min from Cova do It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot A/S. How to get in touch with us If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Appalling customer service. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. WebNeeded to change tickets. Using their online form I contacted customer services, not once but half a dozen times, I received no response. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Direct ferries is refusing a refund even though we are in lock-down. Direct Ferries I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Please don't hesitate to contact us, if you have any queries. Refunds Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Find out how we combat fake reviews. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Your help will truly be appreciated. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. saved me almost 50% of the amount I have recently been having to pay for this journey. Made the booking and ended up feeling very happy that it was so easy. I recently booked the St Malo to Poole ferry with Direct Ferries. These vermin are interested only in your money - not servicing customers. Not using e-file? Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Hi Team, Hope you are well! Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Download the Direct Ferries app or manage your booking online through My Account. Really poor service - i would have nothing to do with this company. Find out what it's like onboard the ferries before you travel. For contact details visit our. Refund for ticket | FAQs | CalMac Ferries We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Please note: prices rise as space becomes less available. or submit an enquiry. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Could be a little clearer to help new customers. Book your ferry tickets with Direct Ferries. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. We are easy to contact through our contact form on our website. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or I would recommend that no one uses Direct ferries. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. 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For account users: To log into your account click the sign in link at the top of. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! No refund will be given. Choose euro tunnel best service. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. First time I used it I assumed that all the cabins were booked. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Stay away!! Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Cancellations & Refunds - P&O Ferries Direct Ferries are trying it on, (with your money). Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What terms and conditions apply on my ferry ticket? I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead.

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