My Secret to the Success of Amazon? StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Include your email address to get a message when this question is answered. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S StubHub Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. WebSend us a message. President of StubHub When Covid HEADQUARTERS. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Join the list. Stubhub Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. % of people told us that this article helped them. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Built In is the online community for startups and tech companies. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The Company offers tickets for live sports, music, and theatre events. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Joo Almeida D'Ea Head of Integration Office. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. The Utah-based firm announced on LinkedIn it Luckily, weve compiled (and tested!) Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. StubHub Phone, Email, Address, Customer Service eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. All Rights Reserved. StubHub StubHub is an eBay company (EBAY). The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. The more I learned about StubHub, the more excited I became. All rights reserved. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. 1412 Broadway, New York, 10018, USA. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. In this regard I was right; but major unforeseen risks would also unfold on my journey. Lots of answers to questions are in our FAQ. Enjoying This Built In Excerpt? 1 if you bought tickets and you have a problem with them. 2 if you have questions about buying tickets. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Founder oftheBoardlist, Former President ofStubHub at. Enjoy! By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Events Parking. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. In 2015, eBay enabled $82 billion of gross merchandise volume. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. wikiHow is where trusted research and expert knowledge come together. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. We'll do our best to get back to you in the next 24 Open our virtual assistant, click on "Contact Open our virtual assistant, click on "Contact form" and let us know how we can help you. StubHub's Field Operations Its possible that someone with an identical problem has posted for help before. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. WebStubhub, Inc. operates as an entertainment ticket agency. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Choose Possibility: Take Risks and Thrive (Even When You Fail). We use cookies to make wikiHow great. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. StubHub - Elliott Report Thanks for your message we aim to get back to you within 24 hours. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Stubhub, Inc. operates as an entertainment ticket agency. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. The implications for my own role at StubHub were uncertain. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Pro tip: Each number appears to go to a different department. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. This was not just bigit was unprecedented. NYC Flagship Office - Stubhub. They mention on their website that you should call their normal customer service number to ask about adding an event. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. StubHub will refund your money if an event is cancelled or moved. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Every order is 100% guaranteed. Musk Made a Mess at Twitter. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"