Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Ticketek will only mail tickets to the residential address of the credit/debit card holder. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia How can I find AFL Membership on a match day? Juniors aged 7-14 years are entitled to purchase a junior ticket. No, you can continue to use your mobile ticket. Once you have logged in, update your information. Ticketek Australia Questions | ProductReview.com.au The email may have been filtered by a spam filter. Sign In is displayed at the top of the 'My Events' section. This is just another way of conveniently storing and viewing your mobile tickets. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. How do I save my credit or debit card details? If there is no connectivity at the venue, can Passbook tickets still be accessed? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. To purchase more than one set of tickets to multiple events, click on the. Can I change to Refundable tickets after I've bought my tickets? Many businesses act as Ticketek Agencies throughout the country. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Where can I get more information about privacy for Friend Spotter? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm All rights reserved. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Do I need to be logged in to see 'My Events' and if so how do I know? Systems are in place at every venue to ensure that each ticket barcode can only be used once. to then often have to go to their desk at the venue to follow up the issues. . Yes, if you don't log in you will see a selection of national events. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. What if I enter my Voucher ID incorrectly online? In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Will I see personalised content on the mobile site? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. How to resell a Ticketek ticket - Tixel Blog For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Ticketek Terms and Conditions of Sale. The obstruction varies in different venues. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Once tickets are added to Passbook, simply open the Apple Passbook app. Full Ticketek Refundable terms and conditions of sale can be viewed here. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Please see our tutorials on how to reserve seats in the AFL Reserve here. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. My address has changed. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Where do I redeem my Ticketek Gift Voucher? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. My AFL Membership card has not yet arrived, what should I do? Their customer service to follow up and right the problems is poor. Gift Vouchers can be purchased for specific events when available. FAQs 2023 | AFL Membership What can I redeem my Ticketek Gift Voucher for? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. For more detailed instructions on reserving a seat, please see our help page here. There was a problem with the email server that the message was sent to. 2 0 obj f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Invitee A starts purchasing two seats from hold. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. You are responsible for knowing the contact details of all attendees in your group. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Where do I select Mobile Ticket delivery? Will mobile tickets be removed from the Ticket Wallet after an event? Invitee B starts purchasing two seats from hold. Please try again, or try reducing the number of tickets you have selected. Select your desired area, then select the $0 member ticket. chevron_left. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. The Payment Form will display detailed information on your ticket purchase. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Make sure the backlight on your phone is set nice and bright. Select an event category type from the Genre drop-down menu and click 'GO'. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. We sell tickets on a "next best available" seating system. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Ticketek may not replace tickets where seating is unallocated (general admission tickets). The term including when used in these Terms and Conditions is not a term of limitation. To do this, please check the 'keep me signed in' box when you log in. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Refunds, Payments and Exchanges. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Please be aware your membership number will never change throughout your years of membership. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Venue/City Box Office - collect tickets when you arrive in New Zealand. Concession and junior barcodes will show up as such. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. iPad, tablet PC, laptop) to gain entry to an event? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. There are over 20 circumstances you may request a refund. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Terms & Conditions of Sale | Ticketek NZ When purchasing tickets for a particular event you may be limited to a specified number of tickets. Are Refundable tickets offered on Gift Voucher sales? Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn They must present the relevant concession documentation at point of purchase and upon entry to the ground. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. The email account that the message has been sent to is full. An administration fee of $10 will be charged. Please note there maybe no replacement for General Admission tickets. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Ticketek Marketplace - Buy and Sell Tickets Yes, it will. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. www.accc.gov.au. More information relating to mobile ticketing will be communicated in the lead up to the season. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. All refunds for cancelled or rescheduled events are managed by Ticketek directly. No. Accept the Ts&Cs and "Submit" 9. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Going to an event with a social club, company, school, family or friends? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Please note that there will be large wait times on the phone when dining tickets go on sale. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Why can my friends (invitees) only purchase the held tickets one at a time? All members will have access to buy at the same time. They will be assigned the seats nearest the original purchaser. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. No, the credit card pre-fill feature simply gives you the option to save your card details. Is there anything special I need to do when I get to the venue to scan my mobile? How do I request a refund if I have purchased Refundable tickets? Can I purchase tickets through the mobile site? How do I purchase a Ticketek Gift Voucher? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Your confirmation email will include all of your delivery details, plus your customer information. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). The mobile number provided will be sent your mobile ticket/s 8. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. details of the event including: name, date, time and venue. In most cases, a GA ticket is a standing floor ticket. Proof of purchase may be required for any refund or exchange. What are the reasons I can request a refund if I have purchased Refundable tickets? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. % Don't forget to bring your ezyTicket to the event. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Set up your My Ticketek account, or check the details in your existing account. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. No, we cannot refund the additional charge for the Refundable tickets. Note that Mobile Ticket delivery may not be available for every event. There are many ways you can redeem your Ticketek Gift Voucher. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. What does Ticketek do to prevent scalping? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). If you have an issue with tickets purchased through an unofficial agency please return to the point . No, Ticketek Gift Vouchers are not reloadable. You will receive an Order Confirmation via email immediately. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Sell tickets directly from your Ticketek Account. What happens if I purchase multiple tickets and haven't received them all? You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Will AFL Membership dining have a priority system in place to access tickets? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. How can I receive my Ticketek Gift Voucher? Are there any events I can't use my Ticketek Gift Voucher for? Will I be notified of event / gate changes? Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Can I forward my Mobile Ticket to a friend? Can I request a refund if I change my mind about attending the event? The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Placing seats on hold and redeeming them is limited to online transactions only. endobj Will the Mobile Ticket scanners at venues work through phone covers? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Am I able to 'top up' my Ticketek Voucher with more credit? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Invitee A changes their mind and does not proceed with their purchase. Promoters sometimes request that a number of tickets be held for promotional purposes. Member Ticket Redemption Information | Adelaide Football Club When you book online you cannot choose the location of your seat. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Refer to specific details at each venue regarding accessing the stadium/park. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . The original expiry date still applies to any balance remaining on your voucher. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. What happens if my phone is out of battery or my network coverage is low when I get to the venue? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Change My Location Can I delete the details of my saved credit or debit card? What happens if my tickets do not arrive in time? You will need to provide some form of ID so that the staff can access your Ticketek account details. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Change of mind is not an approved reason. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. 4. How do I add my mobile tickets to the Ticket Wallet? endobj You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. stream https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. How do I redeem my Ticketek Gift Voucher? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If this does not answer your queries, our friendly team will be happy to assist. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Please comply with any stated ticket limit for this event. One fan said 'thousands' of people were left queuing outside the venue desperately trying to .

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