Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Service 196 Value 191 Shipping 166 viagogo - Buy & Sell Concert, Sport & Theater Tickets How can Viagogo get away with charging such big fees? But you might not know you're buying from them. Try to get in touch with the reseller for a refund. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. I'm Travelling - where and when will I receive my tickets? Customer Files Viagogo COVID-19 Ticket Refund Class Action Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The "on its site" disclaimer that followed was in a distinctly lighter font. It didn't. Until recently, the final cost price of a ticket . Your rating will help us improve the website. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Unfortunately, postmarked entries after June 5 will not be accepted. viagogo Tickets - Google Play For more information check the Skilling Australians Fund Levy information at Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. I entered the incorrect email when registering, how do I change it? Viagogo will never pay you after you sold your tickets and you can never get back your money. 'Lies and deceit': Man fights Viagogo for refund to cancelled Super NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . 3.3 Laws and Regulations. 198.54.123.248 In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Stay away from them!!!! 6.8 All Sales are Final. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). If you search for the tickets and the website has the word Viagogo in the URL, do not buy. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.9 Change or Suspension of Site. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. At no time do We provide the Buyer's payment information to the Seller. Dec-23-2017 03:49 PM. Viagogo to pay $7 million for misleading consumers | ACCC To post a ticket for sale on viagogo You must first register with the Site. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo40.5StubHub - SportBusiness They can't be trusted. Third, watch out for drip pricing. You are on a Viagogo website. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. I understand the answer but I dont like it. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Copyright (c) 2006-2023, viagogo AG. 2.13 Ticket Information. If this is also unsuccessful We will not offer a refund. You may also have extra rights in your state or territory. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 6.6 No Agency. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. You will pay NT$9225. 2.11 Ticket Fulfillment. ! 2.8 Notification. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 2.4 Listing. They rush you and make their websites look just enough like they could be official ticket sellers. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Click to reveal Performance & security by Cloudflare. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers 6.4 Release. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Ticket-holders to postponed events will be able. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You will need a username and password to access the Site and use the Services. Piggyback tickets may not be sold in the same listing. We are not involved in the actual transactions between Buyers and Sellers. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. you did not use your RRV for any travel(regardless of the reason). How do I get a refund from Viagogo? - Consumer NZ You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Your IP: FanFair Alliance - Ever get the feeling you've been cheated? 4.2 Stolen Property. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. 2.3 Username and Password. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 6.7 Third Party Information. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. Buying tickets to events | ACCC - Australian Competition and Consumer Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. According to the consumer group Which?, Viagogo's terms and conditions say . I bought 2 blackpink ticket a month before the concert for 550eur per person. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. We will also add sales or value added tax on our fees as applicable. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. Why is the price printed on the ticket different to what I paid? "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. We endeavour to rearrange delivery with the customer or arrange a collection point. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. This charge is in addition to the amount originally paid for the tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. the price it is sold for on the primary market). First, don't use Viagogo. Viagogo - Wikipedia And I had to chase for my tickets. 6.2 Waiver of Consequential Damages; Liability Limit. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Viagogo said in a statement that it offered a high standard of. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Can I pick up my tickets instead of having them shipped? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. FanFair publishes a guide for getting a refund from Viagogo Ticket resellers: Viagogo reviews | news.com.au Australia's leading Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Ticket reseller Viagogo fined $7 million for misleading Australian We will also add sales or value added tax on our fees as applicable. Viagogo | ProductReview.com.au If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Ultimately there are two questions to be answered . You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We may investigate complaints and violations of our policies. 6.3 Allocation of Risk. 2.6 Making an Offer. She warns other event goers to avoid Viagogo at all costs. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. You may only use the Services if You can legally enter into and form binding contracts. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund What should I do after I purchased tickets from Viagogo? If you fancy a viagogo event roulette then use this company. Viagogo will never pay you after you sold your tickets and you can never get back your money. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. 5.2 Violations, Termination and Suspension. ASK FOR A REFUND FROM THE RESELLER. The ACCC has also advised consumers to steer clear of Viagogo. 2.10 Collecting Payment. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The switcheroo could mean a currency conversion fee from your bank. (The final Australian dollar price for our two tickets was $445.). 3.4 Indemnity. Viagogo Refund Policy MoneySavingExpert Forum Based on the attached photo, you can see there's bundle of rubbish replying you with scripts.

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