Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. If you've forgotten your account details, never fear we also . What is the Ticketek Marketplace Terms and Conditions for? Tixel is a safe ticket marketplace to trade tickets from Ticketek. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. No contact, no reply, nothing.You have stolen money from thousands of people who need it. They agreed I shoudl get a refund, then asked for my account details for the refund. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Any vehicleYouplan to use during theBooking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Adverse weather with no Government Agency warnings not to travel. Sell Ticketek tickets | Tixel 2023 ProductReview.com.au Pty. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Fire A report from the fire service and/or police. Fuck that, what a joke of an optional extra. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Can never get a refund on tickets and/or speak to someone within Ticketek. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Ticketek Australia Reviews | Read Customer Service Reviews of premier Like. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Hopeless website. Voluntary relocation or where you are changing employer for a new role. Share. Poor service really. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got tickets to a concert from ticketek that got cancelled of covid. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. We use dedicated people and clever technology to safeguard our platform. I was certainly given the runaround by others who I had dealt with. What to do?? Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Once got a response to an email because I didnt purchase the ticket wont gi. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Where You have not been physically examined by a Doctor prior to the date of the Booking. Armed Forces Naval Service, Marines, Army or Air Force. Presented by: This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We also ensure all reviews are published without moderation. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Many of us haven't booked on line since COVID started, The site is worse than I remember. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Never ever again. are the business owner or registered Director, or a member of. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. You may also wish to resell your tickets if you cannot use them. Times are approx. Sell tickets directly from your Ticketek Account. You'd think that but I had the same shitty experience with them on this front. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Proof that the passport has been reported to and cancelled by your Government Agency. Years ago I did a few days temping at Tiketek. Verification can help ensure real people write reviews about real companies. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. The best person in the world. I haven't received my order confirmation email. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Clunky unhelpful booking site for Mary Poppins Melbourne. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Attend participate in, take part in, use, or be present at. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ticketek takes the issue of scalping seriously. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Ticketek Marketplace Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Press J to jump to the feed. Why is your site permanently unavailable. confirmation or our website for contact details. I find the app difficult to navigate. If could give a minus 10 score I would. I want an refund, yet there is no way I can get it. Was given tickets for Ed Sheeran concert as a gift. An incident number or report from the Police or relevant traffic authority. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We may consider other Emergency Circumstances at our discretion. (This can normally be obtained from the transport companys website). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App (Receipt required for Doctors note refund up to $100 or equivalent). Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). means the unforeseen change of the date of an examination that. Any vehicle You plan to use during the Booking. Where the examination is being provided by a commercial business (not by an educational board). I just resold a ticketek ticket on Tixel. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Forcing people to own smart phones is not giving people choice and freedom. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence But the thing is, they didn't. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Make a report to ACCC. is cancelled, postponed or cannot be fulfilled by the. means a requirement to move address imposed on. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? For many, international travel is back on the cards. to then often have to go to their desk at the venue to follow up the issues. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. This meant that I had to sit & concert was standing room only. Appalling service. (Receipt required for Doctors note refund up to 50 or equivalent). In event of a Refund Application the English language version shall be the basis of settlement. Wife tested positive on 13th. An incident number or report from the Police or relevant traffic authority. They rapidly charged my credit card, then didn't provide the tickets. Just fake a doctors note, cant imagine they review them too carefully. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Press question mark to learn the rest of the keyboard shortcuts. Easy as. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Frontier Touring, Special Guests: Maisie Peters and Budjerah. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Don't EVER buy for a friend, NIGHTMARE. Here are 8 tips for writing great reviews. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Refundable tickets via tiketek not refundable? : r/sydney Worst website and app I have ever used!!! The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They will do anything to hide from you. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Refunds & Exchanges Follow New articles New articles and comments. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Abusive partner? More Info. Conditions that are unpredictable and the event is more than two months in the future. Ticketek wastes YOUR TIME like it doesn't matter. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I am trying to buy tickets but it says unable to lock the ticket. Then I looked on Trustpilot at their reviews and really started to worry! IfYoudid not make reasonable alternative arrangements to Attend theBooking. Further details in the disclaimer. Doors Open: 5:00pm After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Buy guaranteed tickets for sold out events at a fair price. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Voluntary relocation or where you are changing employer for a new role. Can I purchase multiple orders in one transaction? The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Almost 90 days and still waiting for my refund back. Our integration means you can list tickets for resale directly from your Ticketek account. There is no customer service centre you can call, just an automated voice call telling you to email. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!)

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