Many events this past month were canceled. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. CEO Baker is just another crook collecting money he never earned. Your email address will not be published. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Please add me. I want my damn money from the purchase of my tickets!!!! I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. 24/7 customer support: Prices may be higher or lower than face value. Frustrated concert goers still fighting for refunds Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Ive been trying to get my money back for 2.5 years with no luck! Bought tickets 2 months in advance for basketball game, never received them. But these are unprecedented times.. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Come to find I was charged $300 from my bank account. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. ConsumerAffairs is not a government agency. Unsubscribe at any time. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. I am disputing through PayPal. Please add me to this class action against STUB HUB. Actions does not process claims and we cannot advise you on the Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. It was also worth 120% of the original order price. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. StubHub stopped guaranteeing cash refunds. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Wisconsin residents could get ticket refunds after StubHub settlement The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. He has prosecuted a variety of consumer protection and complex employment cases. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. We'll email you when an event is canceled. I was offered alternative tickets. The case is based on an NHL game that was canceled because of a strike. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Get buying tips about Ticket Websites delivered to your inbox. Its now 3/3/22 so thats 64 days since I requested the refund. According to the complaint, such was the case until the coronavirus pandemic became the new reality. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. NEWS. This field is for validation purposes and should be left unchanged. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. How do I know I can trust these reviews about StubHub? StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. They too should be held accountable. ADD ME PLEASE! It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Save my name, email, and website in this browser for the next time I comment. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Who should shoulder those cancellation costs? While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Adam Silver had to get the Christmas bonanza in- fans be damned. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. No refund bottom line. Those with tickets to canceled events will get a credit of 120% of the purchase price. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Yes I have two events canceled from Covid that I did not get a refund. No refund or voucher has been offered. The suit also calls for a return of customer trust. In the . I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub settles with US Attorneys General over its COVID refunds policy Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Sign up for ClassAction.orgs newsletter here. If you sell on Stubhub they will waive the sellers fee. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day.

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