If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. For youth, seniors, people with disabilities and low-income adults. 0.749023 g Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. /Tx BMC Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Key Clipper information translated to Spanish. Please contact Clipper Customer Service at 877.878.8883 to request a . For faster replacement, you also can pick up your replacement card at an in-person service location. EMC Transit pass refunds are subject to transit agency approval. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- EMC This is the version of our website addressed to speakers of English in the United States. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. /Tx BMC I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. f FAQ | WageWorks Refunds | bart.gov Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. BART will also refund full unused paratransit ticket books. If you ever lose your card, well replace it and restore your value for a $3 fee. 0 0 10.146 10.364 re Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Clipper card refund - Oakland Forum - Tripadvisor 0.749023 g I no longer need to use Clipper. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Can I get a refund on my $500 Clipper Card? No longer have use - reddit If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Directions to Zide needed from Union Square. Roadshow. If you don't want to deal with that, just pay the $3 to get the card. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . /Tx BMC /Tx BMC endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper cards will hold a maximum of $300. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. /Tx BMC Many of the cards have about $50 on them, but a couple have about $200. If your card is registered, contact us so we can block your card from further use. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. There is a $5 fee for this service. E\\y\F@B.THH!*o* Paper tickets balances cannot be transferred onto a Clipper card. ClipperCard | Salem State University PDF Clipper Cancellation Form Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Then you wouldn't have to bother about a refund. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC If you are still having trouble with your Go Pass, please contact us at. Subject . EMC To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. BART will refund tickets with a remaining value greater than $1.00. /Tx BMC How can I manage the account on their behalf? I would love to consolidate all the cards into one card. Learn more about Clipper on your phone. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Learn More Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. safe parking at hotels near Oakland Airport?? Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. More riders tell of disappearing Clipper card balances If unsuccessful, your Clipper card may be defective or damaged. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Go Pass Clipper Transition FAQ | Stanford Transportation Should I stay at a hotel near the airport? If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Add value, set up autoload, and check your balance! If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. But nobody did. If your card is registered, contact us so we can block your card from further use. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream OneCard FAQ | OneCard Office /Tx BMC Home | Clipper H237402VH2P0P04341Qf& 0 0 10.1455 10.364 re To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. o American Express Only registered Clipper cards, are available for refunds. HD 0UR K(EP%xg:#6(=VU-zTqwn?p What should I do if my card is lost or stolen? To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. One beep means you have tagged on, and two beeps mean you have tagged off. Then when you exit, Caltrains will tell you that you have a negative balance. Refunds are subject to the fees in Section 10. How Do I Check How Much Is On My Clipper Card? - CLJ However, each Go Pass user will only get two replacements per calendar year. BARTs Treasury Department will then process the refund. It is recommended that items of value be insured when selecting this option. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. H*2T0T3415Rf& If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC A: Fire off an e-mail to clipper@bayareametro.gov. H*2T0T3415Rf& Then take a long joy ride on Caltrains. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Hope this doesn't break the bank for you. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Fares are for one-way travel. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Be sure to review the paper ticket fare chart at the station. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 2020, Metropolitan Transportation Commission. 0 0 10.146 10.364 re Please note that, Caltrain has a proof-of-payment system for fare enforcement. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. A reader in a prior column thought $300 had disappeared from an account. What can I do with an online Clipper account? What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Treasury will mail you a check. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Q&A: Highway 101 express lanes opened Friday. Does this mean my card is worthless and I might as well toss it? 0.749023 g (For example in NYC one can buy MetroCard at the airport without a fee.) BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. We cannot give refunds for partially used passes or tickets. You have to fill out a form. There is a $5 fee for this service. Clipper says it does not take funds away, even if. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Someone else may be able to use it. How can I cancel my card and get a refund? I have a whole collection of stored value transit cards from many places! For details about how to apply for a refund, download theClipper Cancellation Form. Registering your card protects your card balance and allows you to set up an online account. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper saves money. So what you could do is to rack up a negative balance to offset the $3 fee. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Clipper App. about the future of clipper (external link). Skip the side navigation menu and go to the main content. We recommend that you do. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Up and Down arrows will open main level menus and toggle through sub tier links. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Left and right arrows move across top level links and expand / close menus in sub levels. 0 0 10.1455 10.364 re Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Otherwise, you will be logged out automatically. EMC 0 0 10.1455 10.364 re She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. My spouse, relative, or close friend needs help managing their registered Clipper card. Page Redirection - Home | Clipper Email clipper@bayareametro.gov. 0 0 10.1455 10.364 re You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream There is a 50 cent surcharge per trip for paper tickets. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Any suggestions, or is this another way for a government-backed agency to abscond with my money? If do not tag on and/or off, you will be subject to citation. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. All rights reserved. How can I manage the account on their behalf? A reader in a prior column thought $300 had disappeared from an account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. New. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. But alas, no longer on bART as they now wont let you exit like they used to. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Refunds are subject to the fees in Section 10. $16.99 10% off. f So take your balance down to $1.50. Phone. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj startxref 0 %%EOF 332 0 obj <>stream . Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. No service to Chase Center atthis time,stay tuned for updates. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. /Tx BMC Choose to stay logged in or to log out. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. BART will refundpaper ticketswith a remaining value greater than $1.00. I havent needed to use it in that time. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Yes, you can manage your account using the Clipper app and in your mobile wallet. H*2T0T3415Rf& How can I check my card balance or how much I was charged for a trip? Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Metropolitan Transportation Commission . Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. H*2T0T3415Rf& HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Prior to that he was an assistant sports editor at the paper from 1984-1987. New to Clipper? endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Learn More about the future of clipper (external link). Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Other readers wrote of similar fears and refund frustrations. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Mail the ticket(s)toBART's Treasury Department. $15.29. HR - Benefits - Pre-Tax Commuter Benefits | myUSF Its also required if you want to set up automatic reloading. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. So we just kept our Suica as well as our Icocaused in the Kansai. Can I have more than one card in my Clipper account? How many people do not know and never retrieve their funds? For more information, call the BART Treasury at (510) 464-6841. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. /Tx BMC /Tx BMC The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Refund will be given as Returns shipping; 14 days: Money Back: . We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ?

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